S.S.P Merch Store FAQ
PAYMENT METHODS
FOR WEBSITE ORDERS
PAYMENT IS PREFERED THROUGH ANY METHOD ALLOWED ON THE WEBSITE.
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FOR SCREEN PRINTED ORDERS
PAYMENT OPTIONS WILL BE SENT IN YOUR OFFICIAL QUOTE.
PROCESSING TIMES & SHIPPING 2022
STANDARD PROCESSING TIMES ARE 7-14 BUSINESS DAYS. WE ARE A SMALL SCREEN PRINTING SHOP WHO ARE CURRENTLY EXPANDING OUR SERVICES. WE ARE SUBJECTED TO DELAYS WITH MANUFACTURING, PRODUCTION, AND GLOBAL SHORTAGES.
ANY ORDER WITH A PRE-ORDER ITEM WILL NOT SHIP UNTIL THE PRE-ORDER ITEM HAS GONE INTO PRODUCTION AND MADE AVAILIBLE AND IN-STOCK.
HOW TO CONTACT US ABOUT YOUR ORDER
OUR FULFILMENT TEAM CAN BE CONTACTED AT 7SINSPRINTING@GMAIL.COM PLEASE PUT THE FOLLOWING INFORMATION INTO YOUR EMAIL SO THAT WE MAY LOCATE YOUR ORDER AND ASSIST YOU AS EFFICIENTLY AS POSSIBLE.
FIRST AND LAST NAME:
ORDER EMAIL:
ORDER NUMBER:
PRODUCTS ORDERED:
ISSUE:
ADDITIONAL INFORMATION:
RETURNS
WE ACCEPT ORDERS AND EXCHANGES(WITH EXCEPTION) WITHIN 15 DAYS OF PURCHASE.
PLEASE NOTE YOU WILL BE RESPONSIBLE FOR THE COST OF SHIPPING THE REPLACEMENT ITEM BACK TO YOU.
SHIPPING COST ARE NON-REFUNDABLE.
WE WILL NOT ACCEPT DAMAGED/WORN/DISTRESSED GARMENTS.
TO INQUIRE ABOUT A RETURN OR EXCHANGE, PLEASE EMAIL US AT 7SINSPRINTING.COM AND PUT THE FOLLOWING INFORMATION INTO THE EMAIL
FIRST AND LAST NAME:
ORDER EMAIL:
ORDER NUMBER:
PRODUCTS ORDERED:
REASON FOR REFUND:
ORDER CANCELLATIONS
IF YOU NEED TO CANCEL AN ORDER, PLEASE EMAIL US AT 7SINSPRINTING@GMAIL.COM ASAP.
ONCE THE ORDER HAS SHIPPED OR FOR SCREEN PRINTING ORDERS ONCE GARMENTS HAVE BEEN PURCHASED, WE ARE UNABLE TO CANCEL YOUR ORDER.
HOWEVER, YOU CAN SHIP THE ORDER BACK TO US WITHIN 15 DAYS OF RECIEPT AND WE WILL ISSUE YOU A REFUND FOR THE PRODUCT. FOR SCREEN PRINTED ORDERS, WE CAN REFUND THE DIFFERENCE AFTER THE GARMENTS HAVE BEEN PURCHASED AND HAND YOU THE BLANK GARMENTS.
SHIPPING COST, ONCE SHIPPED, ARE NON-REFUNDABLE
PLEASE USE THIS FORMAT WITHIN YOUR EMAIL.
FIRST AND LAST NAME:
ORDER EMAIL:
ORDER NUMBER:
PRODUCTS ORDERED:
REASON FOR CANCELLATION
I MADE A MISTAKE ON MY ADDRESS / I ORDERED THE WRONG ITEM OR SIZE
IF YOUR PACKAGE HAS NOT SHIPPED YET OR IF PRODUCTION HAS NOT STARTED, PLEASE CONTACT US AT 7SINSPRINTING@GMAIL.COM WITH YOUR NAME, ORDER NUMBER, AND YOUR UPDATED SHIPPING INFORMATION OR WHAT ITEM YOU MEANT TO ORDER WITH US.
WE CAN ATTEMPT TO UPDATE THAT ORDER INFORMATION FOR YOU.
IF YOUR ORDER HAS ALREADY SHIPPED OUT AND YOU MADE A MISTAKE ON YOUR ADDRESS, WE WILL HAVE TO WAIT FOR THE PACKAGE TO BE RETURNED TO US. AT THAT TIME, WE CAN RESHIP THAT TO YOU.
THE CUSTOMER WILL BE RESPONSIBLE FOR THE COST OF RESHIPMENT DUE TO ENTERING AN INCORRECT ADDRESS.
IF YOUR PACKAGE IS DELIVERED TO AN INCORRECT ADDRESS DUE TO AN ADDRESS MISTAKE, THERE IS NOTHING WE CAN DO. NO REFUNDS OR RESHIPMENTS WILL BE ISSUED.
IF THAT PACKAGE IS RETURNED TO US, WE WILL CONTACT YOU TO ARRANGE RESHIPMENT.
Screen Printing FAQ
PRICE BREAKS
PRICE BREAKS ARE APPLIED AT
• 16 GARMENTS (MINIMUM) ($25 SCREEN FEE)
• 32 GARMENTS(REDUCED SCREEN FEE'S $25>$20)
• 48 GARMENTS (REDUCED SCREEN FEE'S $20>$15)
• 72 GARMENTS
• 144 GARMENTS
•288+ GARMENTS
FOR HIGHER QUANTITY PRICE BREAKS PLEASE CONTACT US AT 7SINSPRINTING@GMAIL.COM
SCREEN FEE
• Screen Charge: $25 Per Imprint Color Is Applied For All Jobs Unless A Discounted Tier Is Reached.(Screen Charge Is Waived For THE NEW B&W SPECIAL & ESSENTIAL LOGO MERCH SPECIAL
• Screen Fee's Are Reduced by -$5.00 for 1 year after an order has completed.
• Within 30 Days of Completion Screen Fees Are Reduced To $10 Per Screen.
REPRINTS
• Reprints Must Meet Our Shop Minimum (More colors = Higher Minimum)
• 4+ Color And Multi Location Artwork May Vary. (Please Contact Us For More Information)
• Screen Fee's Are Reduced To $10 Per Screen Fee For 30 Days After The Order Has Been Completed.
• After 30 Days From Completion Screen Fees Are reduced by $5 Per Screen For One Year. (No Exceptions)
ADDITIONAL CHARGES
• First Virtual Proof With Order: Free
• Virtual Proof Without An Order: $10 (This Balance Goes Towards Your Quote Should You Purchase The Order)
• If Heavy Artwork Modification Is Required: $25 Fee May Be Incurred.
MINIMUMS
• Screen Printing Services Have A 16 Unit Minimum Requirement, S.S.P Offers Other Options For Lower Quantity Orders.(Contact Us)
• We Do Have A Color Limitation 5+ Color Orders Can't Be Processed Unless The Order Exceeds 48 Garments.(Exceptions Can Be Made, Please Feel Free To Contact Us For More Information.)
TURN AROUND TIMES (PRODUCTION TIME)
• Typical Turnaorund Time For A 1-3 Color Job Is Currently 5-7 Days After Payment Is Recieved And Artwork Is Approved. (Subject To Change Based On Current Production Schedule)
• 4+ Color/High Quantity Orders Have A Quoted Production Time Of 7-14 Business Days.
• Rush Service Is Available With Rates As Follows(Order Must Be Paid Before 14:00(2pm) Cst)
• 2 Business Day OUT THE DOOR Turnaround: 40% Of Order
• 4-5 Business Day OUT THE DOOR Turnaround: 20% Of Order.
• Seven Sins Printing Attempts to give clients 1 reduced rush fee as things happen and some times you need merch at the last minute. (Please ask about this, No guarantees can be made for this discount but we will try our best to meet deadlines and reduce rush pricing)
MISPRINTS
• Humans Are Involved For The Entire Process, From Sewing To Printing, And On Occasion Mistakes Do Happen.
• Although We Strive To Provide You With The Best Print And Service Possible We Are Bound To Mess Up Sometimes. We Can Not Be Responsible For Any Manufactuer Mistakes, But If A Misprint Does Happen We Will Refund You Full For That Garment.
• If There Is An Exact Number Of Garments Required For Your Project We Suggest Ordering Extra Pieces To Compensate For Any Manufacturer Or Printer Mistakes. Any Garment Left Over Will Either Be Credited To Your Account Or Printed For No Additional Cost(Restrictions Apply)
•We Reserve The Right To Refund Garments At 2% Or 3 Pieces Customer Is Responsible For Above 2% Or 3 Pieces, S.S.P Is Responsible For Damage Claim Must Be Made Within 5 Business Days.